Broker Operations Specialist
About the Role
ThreeTrader is a globally operating online trading services provider committed to delivering reliable, high-quality financial services. As we continue to scale, we are looking for a detail-oriented and resilient Broker Operations Specialist to join our Operations team.
In this role, you will be at the core of our day-to-day brokerage operations — managing account processes, coordinating cross-functional workflows, and ensuring seamless service continuity across shifts. This is a high-frequency, fast-paced environment that rewards strong process discipline, clear communication, and a continuous improvement mindset.
Job Responsibilities
- Handle daily operational requests related to account management and deposit/withdrawal processes, ensuring timely and accurate execution.
- Coordinate closely with internal departments including CS, Sales, Risk, Finance, and BIT teams to facilitate smooth operational workflows.
- Follow up on operational cases with efficiency and precision, maintaining a high standard of accuracy in a fast-paced environment.
- Support shift-based operational coverage to ensure consistent and stable service quality across all operating hours.
- Participate in process optimisation, operational monitoring, and workflow improvement initiatives to enhance team performance.
- Identify and escalate operational anomalies or risks in a timely manner, contributing to a proactive risk management culture.
- Maintain accurate records and documentation in line with internal compliance and audit requirements.
- Leverage AI tools and emerging technologies to streamline repetitive processes and improve overall operational efficiency.
Requirements
- 2-4 years of working experience, with candidates from Forex/Financial industry backgrounds strongly preferred.
- Ability and willingness to adapt to shift-based working arrangements, including rotating or non-standard hours.
- Emotionally stable and able to maintain consistent performance in high-frequency, repetitive communication environments.
- Capable of managing long-term cross-department coordination and sustained operational follow-up with minimal supervision.
- Strong sense of responsibility, attention to detail, and genuine willingness to learn operational logic and internal processes.
- Demonstrated mindset to leverage AI tools for improving work efficiency, productivity, and quality, with a proactive approach to exploring new ways to enhance business impact.
- Candidates with long-term career development intentions are preferred — we invest in people who grow with us.
Preferred Qualifications
- Prior experience in Operations, Customer Service, or Financial Support environments, particularly in roles involving FX products.
- Track record of handling high-volume operational tasks or working in shift-based roles within regulated financial services.
- Cross-functional experience spanning Customer Support, Operations, Risk, and/or Finance teams is a distinct advantage.
- Familiarity with brokerage systems, trading platforms, or back-office operational tools.
Benefits
Why ThreeTrader?
- Be part of a growing global brokerage with a collaborative, high-performance operations culture.
- Structured onboarding and operational training with clear pathways for role progression.
- Work with a team that embraces process innovation and actively uses AI tools in daily workflows.
- Competitive remuneration with shift allowances and performance-based incentives
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Please clarify your current visa status or type of authorization to work in the job location? We want to ensure that we have all the necessary information for our records and to facilitate the employment process smoothly., Do you require sponsorship for employment visa now or in the future?, Are you currently living in the job location?, When are you available to start?, Please specify the details of your current or most recent annual salary., Please specify your expected annual base salary., Are you currently or have you ever been employed at Three Trader?, Do you know anyone currently working at Three Trader? If yes, please provide their name(s) and relationship., Are you currently subject to a non-competition or non-solicitation agreement that could impact future employment at Three Trader?, Do you currently hold, or have you previously held, an account with Three Trader, an introducing broker, or any affiliated broker? If yes, please provide details. This information will be used solely to assess potential conflicts of interest in line with our compliance obligations., As part of our standard hiring process, we conduct background checks on candidates who receive a job offer. Are you comfortable with undergoing a background check as a condition of employment?, The background check may include verification of your employment history, educational background, and may also include a criminal record check. Do you have any concerns or questions about this process?, We will require your authorization to proceed with a background check. Are you willing to provide the necessary information and consent for us to conduct this check?, Voluntary Disclosures: By providing the requested information below, you acknowledge that you have read, understood, and agreed to the terms of the statement. Please note that an electronic signature (e-signature) carries the same legal effect as a handwritten signature., I understand that this application does not constitute an offer of employment. If employed, my employment will be subject to the terms outlined in my employment contract, company policies, and applicable laws., I verify that all the information provided in this application, including any supporting documents and resumes, is accurate, truthful, and complete to the best of my knowledge., I understand that providing false or misleading information in this application, or any supporting documents, may result in the rejection of my application or, if hired, termination of employment, subject to compliance with relevant employment laws., By checking the box below, I acknowledge that Three Trader may use the data I have provided in this application to notify me of future job vacancies that may be relevant to my skills and experience., Education, Experience, Summary, Resume, Cover letter
- What is your proficiency level in Japanese? choose one