Broker Support Specialist

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.

We're seeking a Broker Support Specialist to join our dynamic team. The Broker Support Specialist blends administrative support with technical and strategic responsibilities, focused on maintaining strong broker relationships, providing training and educational materials, managing workflows, and organizing virtual events that support broker development and growth.

Key Responsibilities

• Assist brokers and clients with access issues and technical support, providing the resources, training, and guidance they need to succeed.
• Develop materials and facilitate training to help brokers understand consumer products and improve their efforts.
• Handle back-end functions such as data collection, client queries, documentation, and record maintenance.
• Answer and screen calls and schedule appointments.
• Organize virtual events that support broker development and growth.
• Perform ad hoc projects, administrative duties, and other related duties as required and assigned.