Brokerage Client Service Associate

You'll join Alpaca's Brokerage team supporting the B2B clearing platform and the broker partners building modern investing experiences on top of Alpaca's APIs. As a Brokerage Client Service Associate, you'll serve as a trusted operational and service partner, helping broker partners and clients navigate brokerage operations, trading, account services, and API-enabled workflows. You'll act as the primary point of contact for partners and clients, handle a wide range of operational requests, provide first-level technical support, and work cross-functionally to resolve issues and improve processes.

Responsibilities

• Serve as the primary point of contact for broker partners and institutional clients, delivering timely and accurate support across brokerage operations
• Resolve a diverse range of brokerage inquiries spanning account services, trading, transfers, funding, and operations
• Process brokerage operational requests including account maintenance, order entry, fund distributions, journals, transfers, and other back-office activities while ensuring accuracy, regulatory compliance, and timely execution
• Partner cross-functionally with Brokerage Operations, Trading, Customer Success, Sales, Solutions Engineering, Product, and Engineering to resolve client issues and improve operational processes
• Provide first-level technical support for brokerage platform functionality, API usage, and workflow questions, escalating complex issues to Product or Engineering as needed
• Investigate client issues, identify root causes, and drive timely resolution by coordinating across internal teams
• Identify recurring client issues and partner with Product, Engineering, and Operations to improve workflows and the overall client experience
• Support ad hoc projects and operational initiatives as assigned by management

Requirements

• 1–3 years of experience in brokerage operations, client service, financial services, or the securities industry
• FINRA Series 7 license preferred, or ability to obtain within six months of hire
• Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to explain brokerage concepts clearly to both technical and non-technical audiences
• Working knowledge of FINRA, SEC, and broker-dealer regulatory requirements
• Familiarity with KYC, CIP, AML, and account onboarding processes
• Comfortable navigating ambiguity, adapting to evolving processes, and continuously improving operational workflows
• Ability to collaborate effectively in a remote-first environment
• Demonstrated ownership, curiosity, and a willingness to take on new challenges

Benefits

• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Stock Options