Brokerage Operations Manager

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Salary: £60,000 per year

OTE: £120,000 per year

Location: London, EC2Y

Working arrangement: Remote / Hybrid / On-site (flexible)

Start date: Flexible

About the opportunity

Via is partnering with a growing international Forex and CFD brokerage looking for a Brokerage Operations Manager to oversee daily operations, coordinate teams and improve business processes.

You'll play a key role in ensuring smooth client onboarding, account administration and operational performance as the business scales.

What you'll be doing

• Oversee customer support operations and team performance
• Coordinate activities across Sales, Support, Operations and senior management
• Manage client onboarding, account administration, deposits and withdrawals
• Monitor introducing broker (IB) commissions, referrals and rebates
• Resolve operational issues and coordinate with external providers
• Improve workflows, implement procedures and maintain operational reporting

What we're looking for

• Experience in Forex/CFD brokerage operations or closely related financial services
• Understanding of brokerage processes, client onboarding and payments
• Experience managing or coordinating teams
• Strong organisational, communication and problem-solving skills
• Ability to manage competing priorities and work independently
• Proactive approach to improving operational efficiency

Desirable experience

• Brokerage CRM and back-office systems
• KYC, AML and financial services compliance
• IB commission and rebate structures
• Process improvement and SOP development
• Working with payment or technology providers

Why apply?

• £60,000 annual salary
• Flexible working arrangements
• Opportunity to take ownership of brokerage operations
• Work within a growing international financial services business
• Influence operational processes and business improvements