BS Middle/Senior Business Analyst
ABOUT COMPANY
SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.
SoftServe Business System’s ideal candidate can share the company’s values and become a reliable partner for the team.
REQUIREMENTS
3+ years of experience as a Business Analyst
Hands-on experience implementing ready-made enterprise products (CRM, ERP, SAP, or similar solutions/IT products)
Direct involvement in implementation projects, with ownership of the implementation process and accountability for delivery results
Strong interviewing and negotiation skills
Knowledge of software development methodologies
Proficiency in producing clear business and functional documentation
Advanced analytical and systematic thinking skills
Effective time-management and prioritization skills
Upper-Intermediate English for daily communication with clients and teams
Nice-to-have skills
Knowledge of SFA (Sales Force Automation), DMS (Distribution Management System), BI (Business Intelligence), and TPM (Trade Promotion Management) solutions
Understanding of retail distribution processes and trade marketing activities
RESPONSIBILITIES
Analyze and document business processes within implementation projects
Gather, clarify, and formalize business requirements
Prepare functional specifications and technical documentation for product customization and new functionality
Collaborate with development teams throughout the implementation process
Communicate with clients, clarify business needs, and support solution implementation
Conduct workshops, product demonstrations, and user training sessions
Support UAT activities and validate implemented functionality
Maintain project documentation and ensure requirements traceability