BSA & UX Enablement Specialist -SBA

Salary: ₱90,000 – ₱120,000 per month

About the role

The Business Solutions Adoption and User Experience (BSA & UX) Enablement Specialist will play a critical role in supporting the maturity and efficiency of the group.

This role collaborates closely with team leadership to translate digital concepts into actionable operational tools. This role also serves as a transformation catalyst to digitalize manual tools and templates, by leveraging advanced digital and AI solutions to simplify workflows and drive productivity.

Role Responsibilities:

BSA & UX Digitization and Automation - AI first mindset (approx. 60%)

• Assess current BSA & UX workflows and identify opportunities for simplification, standardization, and automation by reducing administrative burden through intelligent process design and automation.

• Convert manual processes into digital workflows (automated where possible) utilizing Microsoft 365, Power Platform, SharePoint, Copilot, and other approved technologies.

• Refine and maintain automated intake, adoption tracking, reporting, and workflow management solutions.

• Digital Enablement: Train, upskill, and support colleagues on adopting new digital tools and workflows, acting as the local "go-to" expert for digital best practices as they relate to solution adoption and implementation measurement.

• Support all BSA & UX initiatives, track progress, manage milestones, and ensure timely delivery of critical projects.

• Utilize Pfizer tools in drafting high-quality presentations, and business reviews for leadership and key stakeholders.

AI Framework Measurement (approx. 20%)

• Maintain AI measurement and evaluation frameworks of BSA &UX AI processes, methodologies, standards, and governance requirements.

• Analyze usage, engagement, and value outcome data from AI tools and agents.

• Evaluate the impact of AI solutions on workflows, efficiency, and user satisfaction.

User Experience (approx. 20%)

• Refine and expand the existing UX frameworks and capabilities.

• Conduct user research through interviews, surveys, testing, and data analysis to understand user behaviors and needs.

• Collaborate with product managers and developers to collect requirements and inform design sessions/ workshops.

• Advocate for UX best practices and accessibility standards across assigned projects.

• Maintain consistency in design systems and contribute to the development of a UX playbook.

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Data Analytics, Organizational Development, Industrial Engineering, or related discipline.

• 5+ years of experience in business operations, process improvement, digital transformation, project management, change management, or business analysis.

Skills:

• Strong experience with Microsoft 365 ecosystem, including SharePoint, Power Automate, Power BI, Power Apps, Teams, and Copilot.

• Experience developing dashboards, workflow automation, digital workspaces, and knowledge management solutions.

• Familiarity with data visualization and business intelligence tools.

• Experience with AI adoption, productivity, or user experience measurement.

• Strong analytical and problem-solving capabilities.

• Exceptional communication and presentation skills.

• AI fluency - Be current with emerging AI trends, best practices, and industry benchmarks.