BSC Customer Service Representative

JOB SUMMARY:

The Customer Service Representative serves as a primary customer contact person. This role will enter purchase orders into the computer system, prepare quotes and answer inquiries relating to orders, product, delivery lead times and other product/company information.

JOB FUNCTIONS AND RESPONSIBILITIES:

• Receive customer purchase orders by e-mail, e-commerce or other Internet means, fax and telephone.

• Enter purchase orders into computer. Annotate customer number; create sales order number and shipping date. Ensure price and minimum order quantity accuracy.

· Handle orders and correspondence related to various accounts.

· Maintain current customer services workbook, including price sheets, promotional materials, and other documents as required.

· Quote product prices based on customer category.

· Coordinate and communicate with Warehouse Manager to ensure timely delivery of orders.

· Address customer concerns and complaints; keep Quality Control involved in any customer feedback as per ISO requirements.

• Maintain a library of directories.

• Prepare and distribute reports.

• Provide E-Commerce Support functions include answering phone calls, new customer account setup, processing orders, and preparing purchase orders.

• Source products at the best price.

• Organize and electronically file paperwork.

• Prepare daily packing slips for BSCs

• Embody and demonstrate our values: Be People Centered, Be a Team, Be Limitless, Be Trustworthy, and Be Resilient