Building Material Sales/Rental Specialist (*Hourly)

Objective of Position:

Responsible for the selling projects and materials to both professional contractor customers and retail customers giving all a positive customer experience while at the back desk. The team member in this position will utilize our customer service guidelines during the entire sales process, from customers entering the store, providing product information along with a commitment to ensure customer satisfaction with the materials, project or job that is sold.

Essential Functions:

· Provide excellent customer service. Our customer is everything to us!

· Must have excellent communication skills with both the customer and work team members.

· Must be willing and able to learn product information, construction practices and apply that knowledge to give the customer a quality completed project and sales experience that promotes All American.

· Ability to learn and utilize our processes and our computer system generating quotes, invoicing, orders and receiving.

· Learn and utilize allowed computer programs, sites that facilitate their job.

· Participate in vendor sponsored lunch and learn opportunities for themselves and their customer.

· Be willing to learn and facilitate the Rental Department program to provide customer service to rental customers.

· Ability to travel from site to site, therefore a valid drivers’ license with an acceptable driving record for insurance purposes is required.

· Must be willing to answer the phone as instructed and help the customer on the phone as needed.

· Help customers find the location of products

· Answer customers’ questions and provide information on company policies

· Perform other duties and tasks as assigned