Building Support Technologist I
Opening for Building Support Technologist I
Functions
• Maintains and troubleshoots malfunctions of audio-visual, telecom, and computer equipment and software applications to ensure the availability of functional equipment and software
• Provides excellent customer service by resolving user issues promptly and efficiently. Escalates complex issues to appropriate teams to ensure timely resolution.
• Performs system administration tasks to ensure data security and integrity, including user provisioning, access control, password management, and system monitoring.
• Builds positive relationships with end-users by providing timely and effective communication through ticket updates, email notifications, and in-person interactions.
• Maintains accurate and up-to-date inventory records of IT assets
• Trains teachers, staff, administrators, and volunteers to ensure proper and efficient usage of audio-visual and computer equipment
• Trains and supervises student assistants or temporary employees in the operation, delivery, setup, and removal of audio-visual and computer equipment
• Develops user and internal documentation and training materials for audio-visual and computer equipment.
• Maintains technical and customer service proficiency through continuous learning and professional development.
• Collaborates with team members and utilizes available resources, including documentation and system tools, to solve problems and achieve objectives.
• Promotes a professional image by maintaining an organized workspace.
Additional Notes
• Works under the direction of Building Technologist Level II
Supervisory Responsibilities
• None
Physical Requirements:
Job requires the following physical demands: significant lifting; carrying; pushing and/or pulling of up to 50 lbs. Some climbing and balancing; frequent stooping; kneeling; crouching; and or crawling; and significant time on feet as well as fine finger dexterity. Generally the job requires 5% sitting; 80% walking; 15% standing
Qualification
Minimum Qualifications: High school diploma, or GED and sixty credit hours college level classes (technical classes related to computer technology are a plus) or two years of experience in the support and maintenance of personal computers, printers, and print servers in an enterprise network environment.
Terms of Employment:
260 days per year
Vacation days
12 paid holidays
8 hours per day
Full Benefits
Other conditions and stipulations as listed in the Classified Staff Handbook
Grade 13 on Classified Staff Salary Matrix $20.59-24.71 based on experience
An additional $1 per hour will be paid from referendum funds.
Hiring Manager:Jayne Dornquast-dornquastj@bcsc.k12.in.us
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