Bulgarian Customer Support - Lisbon

t Intelcia, a successful global player for 20 years, we ensure the conditions to attract, welcome and develop talent in a culture of membership, positive, and inspiring continuous progress!

Bulgarian speakers with good commands in English!

Your mission:

- With the tools acquired during our initial training, you will be in charge of Handling customer requests by answering incoming calls.

- Answer to customer requests in an effective and timely way, ensuring a high-quality service is provided.

- Providing product and tool support to improve customers’ experience.
- Administrative tasks: documentation management and database updating.

Your profile:

- Bulgarian and English fluent or bilingual;
- Computer literacy (easily browse different software programs in parallel);
- Previous experience in customer service is a plus.
- Excellent communication skills (you are comfortable communicating with customers using several channels).
- Ability to multi-task by working independently, while being a team player.

Our Offer:

- A corporate culture, based on management with values and human DNA.
- Initial paid training and employment contract.
- Health insurance after 6 months in the company.
- Attractive and motivating salary and bonuses (basic salary + meal basket + performance bonus).

#WeDream #WeCare #WeDo #BeGreatTogether