Business Admin Executive
Summary
Handles day-to-day business operations, customer service, and administrative tasks for a Singapore-based consultancy, with additional support in business development and HR functions.
We are a growing business consultancy firm in Singapore looking for a proactive, detail-oriented Business Operations & Admin Executive to manage day-to-day tasks, customer service, and business operations, while also taking on selected Business Development (BDM) and HR support functions. This is a hands-on role suited to someone who takes ownership, communicates proactively, and doesn't need constant follow-up to get things done.
Key Responsibilities
Admin & Business Operations (Core)
- Process and track cases end-to-end, ensuring accuracy and timely submission
- Handle customer service enquiries via phone, email, and messaging channels
- Maintain up-to-date records of client cases, claims status, and correspondence
- Proactively update on task/claim status without needing to be chased
- Manage day-to-day office administration and documentation
Business Development Support (BDM)
- Follow up on leads and client appointment scheduling
- Assist in preparing proposals, presentation materials, and client onboarding documents
- Support marketing/outreach efforts (e.g. event coordination, campaign follow-ups)
- Maintain and update the CRM/client database
HR Support
- Assist with onboarding of new team members/associates
- Maintain basic HR records (leave, attendance, contracts) where applicable
- Support recruitment coordination (scheduling interviews, collating candidate info)
- Help maintain corporate documentation
Requirements
- Prior experience in admin, operations, customer service, or claims processing
(It is a plus-not mandatory) - Strong follow-through — able to work independently with minimal supervision
- Excellent communication skills, both written and verbal
- Comfortable multitasking across admin, BDM, and HR-related tasks
- Discretion in handling confidential client and staff information
- Proficient in Microsoft Office/Google Workspace; CRM experience a plus
What We're Looking For
- Someone reliable and self-driven who proactively communicates progress rather than needing to be chased
- Able to prioritize and manage multiple ongoing tasks calmly
- Meticulous and conscientious
What We Offer
- Direct mentorship and exposure to business management
- Opportunity to grow into a broader operations/BDM role as the practice scales
To Apply: Please send your resume and a short note on your relevant experience