Business Analyst 14 days ago

Job Overview We are looking for an analytical and proactive Business Analyst to support operational reporting, performance analysis, and process improvement initiatives. The role will work with cross-functional teams to identify issues, track business performance, and provide actionable insights to leadership.

Key Responsibilities Analyze and maintain WIP and operational reports, ensuring accurate status, progress, and turnaround information. Monitor project and operational health, identifying bottlenecks, risks, and process gaps.

Analyze data and dashboards to identify trends, anomalies, and improvement opportunities. Partner with Sales, Field, Dispatch, Team Leaders, and other stakeholders to resolve pending actions and escalations. Track Assignment, Activation, Pull-Ahead, and Recovery activities through completion.

Identify and support data-driven process improvement initiatives. Prepare reports, dashboards, and presentations for leadership meetings and SteerCo reviews. Provide clear business updates, performance insights, risks, and leadership callouts.

Requirements Experience in Business Analysis, Operations Analysis, Reporting, or a related field. Experience with Salesforce.

Proficient in Google Sheets, reporting dashboards, and Google Slides. Strong analytical, problem-solving, and organizational skills. Strong stakeholder communication and follow-up skills.

Proactive mindset with the ability to identify opportunities and drive actions aligned with business priorities. Preferred Experience in process improvement, reporting automation, data visualization, or operational transformation.

Experience supporting Sales, Field Operations, Dispatch, or Order Management processes.