Business Analyst - Agile Delivery

Role Purpose :

The Business Analyst clarifies and documents business requirements, details user stories and acceptance criteria, and works with business stakeholders, cross-functional teams and technical teams to ensure end-to-end project delivery.

The role covers requirements elicitation and management, validation across the delivery lifecycle, business needs analysis and solution recommendations in an agile environment, and the compilation of test cases and facilitation of UAT.

Key Responsibilities :

Strategy Analysis and Discovery :

- Understand the problem to be solved: define the problem statement, opportunity or constraint based on the current state.

- Conduct pre-session research on business case drivers, business objectives and desired future state.

- Engage business stakeholders, customers and subject matter experts to understand motivations and goals.

- Plan stakeholder engagement; compile personas and identify decision-makers, priority-setters and change approvers.

- Assist in defining the benefits of the solution and supporting the business case.

Requirements Elicitation, Analysis and Documentation :

- Facilitate workshops (whiteboarding, ideation, design thinking, JAD) and stakeholder interviews to elicit requirements.

- Document business, functional, non-functional, reporting, data and training requirements, including user stories, customer journeys and use narratives.

- Decompose broad areas into epics, features and well-written user stories with clear acceptance criteria.

- Produce the Requirements Definition Specification (RDS) and Information Requirements Specification (IRS) so data requirements are captured accurately.

- Build and maintain the Requirements Traceability Matrix, writing requirements to support replicability and re-usability.

- Assess and manage requirement changes (low/medium risk) and obtain recommendations to approve, modify or deny.

- Prepare wireframes and design flows in consultation with the Designer, as required.

- Collaborate with technology teams to assess vendors against business requirements and to propose and specify solutions.

Process Analysis and Optimisation :

- Document and model as-is and to-be business processes; map core functional processes from L3 to L5 aligned to the business process architecture.

- Run gap analysis and root cause analysis; generate and evaluate options to improve effectiveness, efficiency and cost.

- Identify and document the business rules governing to-be processes.

- Align processes with system functionality; support process training and review implemented processes to measure improvement.

- Align work to the ISO 9001 quality standard.

Agile Delivery :

- Groom and refine the product backlog based on Product Owner prioritisation, group related stories into themes and identify overlaps.

- Support sprint planning, requirements prioritisation and solution validation in Agile, SAFe, Scrum, Waterfall or hybrid delivery.

- Work with the Product Owner and stakeholders to confirm scope and suggest requirement improvements.

- Answer queries from development, testing and design teams.

Testing and UAT Support :

- Document UAT scenarios, plans and test cases; review SIT test cases.

- Facilitate UAT sessions and execution, monitor quality, and support defect resolution.

- Communicate severity defects to business stakeholders and produce UAT results and test reports.

- Support implementation, deployment, transition to operations and post-implementation reviews.

Stakeholder and Customer Focus :

- Build and maintain strong relationships with business unit stakeholders.

- Negotiate and resolve requirement conflicts and day-to-day issues to keep scope, solution and business needs aligned.

- Put contingency plans in place and take a proactive approach to preventing future problems.

Governance and Reporting :

- Comply with MTN governance, delivery processes and ways of working as set by the EPMO Governance office.

- Provide weekly project status updates to the business owner, programme and project managers.

- Raise dependencies, issues and blockers in a timely manner.

Required Qualifications :

- Minimum 3-year degree or diploma in a relevant discipline.

- CCBA (Certification of Capability in Business Analysis) or equivalent aligned to BABOK.

- Design Thinking framework certification.

- Relevant Agile qualification (SAFe, Scrum or Kanban Agile foundation course).

- Facilitation certification (essential).

- Fluent in English.

- Advantageous : Working towards CBAP (or equivalent); Six Sigma certification.

Required Experience :

- Minimum 5 years of business analysis in solution development lifecycle projects/programmes within large, complex enterprise environments.

- Minimum 2 years of facilitation experience, including whiteboarding sessions with cross-functional teams on large-scale technology projects.

- Minimum 2 years in an Agile environment, including backlog management, sprint planning and user story development (Scrum, SAFe, Waterfall or hybrid).

- Minimum 3 years in design thinking, prototyping and user journeys.

- Proven requirements elicitation, analysis, documentation, validation and traceability across the full project lifecycle.

- Proven information and data analysis and data mapping experience.

- Demonstrated production of BA artefacts: RDS, user stories, epics, features, acceptance criteria, process models, data requirements, requirements specification matrices, UAT test plans and test cases.

- Experience documenting as-is and to-be processes, identifying improvement opportunities and supporting business transformation.

- Experience defining business rules, data and reporting requirements, KPIs and management information needs.

- Ability to perform impact assessments, gap analysis, solution evaluations and change assessments across business, process, technology and data domains.

- Cost/benefit analysis and business case development