Business Analyst - AI
Summary
Analyze and document requirements for AI-powered tools that guide contact-center agents in real time, working with cross-functional teams in an Agile setting.
Job: 3045744 Job Description: Business Analyst - AI Location: Remote Role Overview An opportunity is available for a Business Analyst to support the delivery of AI-enabled solutions that provide real-time guidance to contact center associates. This role will partner with Product, IT, Operations, Readiness, and Agile delivery teams to gather requirements, manage backlog items, and help deliver associate-facing technology solutions. The ideal candidate will have experience in Agile environments, …