Business Analyst - AI & CRM Solutions (Life Sciences)
Summary
Analyze and optimize CRM workflows for life-sciences clients, leveraging Veeva, Salesforce, or Dynamics 365 and integrating AI-driven automation and Copilot tools.
Primary (Must have skills) 10 years of Business Analysis experience with at least 4 years supporting CRM initiatives. Strong understanding of Life Sciences commercial operations, customer engagement, and CRM processes. Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms. Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologies. Proven experience in requirements gathering, business process analysis, and solution definition. Strong stake…