Business Analyst (Airline Crew Operations & Planning)10846279

Business Analyst (Airline Crew Operations & Planning)

Requirement ID: 10846279 Location: Amsterdam, Netherlands Start Date: ASAP Duration: 6 Months Status: Open Experience Level: 6–8 Years

Role Overview

We are looking for an experienced Business Analyst with deep expertise in airline crew operations, manpower planning, and business rule definition. The ideal candidate understands end‑to‑end crew lifecycle processes, can translate operational rules into structured requirements, and collaborates effectively across multi‑vendor delivery environments.

Key Responsibilities

• Lead requirement elicitation across crew operations, planning, and day‑of‑ops domains.
• Define and document business rules, process flows, epics, and user stories.
• Analyse crew‑related operational scenarios including pairing, rostering, fatigue compliance, legality, reserve strategies, qualification/recency, leave/training impacts, and disruption management.
• Work closely with product owners, architects, and delivery teams to refine backlog items and support sprint ceremonies.
• Provide clear communication, structured documentation, and stakeholder alignment across onsite/offshore teams.
• Support KPI modelling, benefits tracking, and AB pilot assessments.
• Contribute to security/privacy considerations for crew data and support ISR content from a business control perspective.

Essential Skills & Domain Expertise

• Strong understanding of Manpower Planning, Pairing, Rostering, Day‑of‑Ops Tracking, Fatigue Compliance.
• Hands-on experience with crew rules, CLAs, legality, reserve strategies, qualification/recency, leave/training impacts, disruption use cases.
• Working knowledge of:
  • JMP (manpower models, scenarios)
  • JCT (assignment states, recovery flows)
  • Crew Planner (request types, crew-facing journeys)
• Ability to interpret how business rules surface in RAVE config (no coding required).
• Requirement elicitation, BPMN modelling, epics/user story creation.
• Strong communication and stakeholder management skills.

Good to Have

• Experience with Jeppesen transformations (iCrew, NetLine, satellite tools JCT/CP/JMP).
• Familiarity with integration patterns: Process APIs, Events, MFT, and their impact on data freshness.
• Exposure to fatigue risk management, predictive planning, and AI‑assisted planning.
• Knowledge of AFKL-style data platforms (ODS, lakehouse) and downstream analytics/reporting.
• Agile product experience: backlog governance, refinement, sprint ceremonies.
• Experience in multi‑vendor delivery environments and contract/value tracking.

Behavioural Competencies

• Strong communication and structured documentation.
• Ability to work independently and collaboratively across distributed teams.
• Proactive risk identification and clear escalation.
• Analytical mindset with strong business process understanding.

Work Location

Amsterdam, Netherlands (TNDL – Amsterdam)

Contract Details

• Start Date: ASAP
• Duration: 6 months
• Engagement: Full-time contract