Business Analyst
Posted Updated 5
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Are you passionate about solving business problems through process improvement, data, and automation? Do you enjoy turning complex operational challenges into structured solutions that create measurable business impact?
We're looking for an analytical and detail-oriented Business Analyst to join our Business Performance & Transformation (BPT) team. In this role, you'll help assess, standardize, and optimize business processes while supporting automation and continuous improvement initiatives that increase efficiency and enable scalable growth across ATI.
You'll partner with stakeholders across Operations, Commercial, Technology, and BPT to gather requirements, map current and future-state processes, and build data-driven recommendations that guide business decisions and transformation priorities.
Key Responsibilities:
- Lead process improvement and automation initiatives from discovery through implementation, including business assessment, requirements gathering, user acceptance testing (UAT), and rollout
- Own project scope, timelines, and delivery while ensuring initiatives are completed on time and aligned with business objectives
- Partner with stakeholders across Operations, Commercial, Technology, and Business Performance & Transformation (BPT) to facilitate workshops, align priorities, and communicate project progress, risks, and key decisions
- Analyze current-state processes and design standardized future-state processes, reports, templates, and solution recommendations that improve efficiency and scalability
- Develop business cases by evaluating expected benefits, implementation effort, and business impact to support project prioritization and investment decisions
- Drive the successful rollout of proven solutions across multiple operational teams by creating reusable documentation, playbooks, templates, and best practices
- Monitor project outcomes and identify opportunities for continuous improvement, automation, and operational excellence
- Translate complex operational and performance data into clear, structured, and persuasive narratives
- Develop executive-ready presentations for QBRs, client engagements, leadership reviews, and strategic discussions
- Work closely with Operations and BPT teams to extract meaningful business insights from performance data
- Partner with senior stakeholders across Operations, Commercial, BPT, and Executive Leadership
- Act as a thought partner in shaping strategic messaging and executive communication
Is this you?
- More than 4 years of experience in business analysis, process analysis, or business process improvement, with a proven track record of leading projects from initiation to implementation and delivering measurable business outcomes
- Bachelor's degree in Business, Finance, Information Technology, Engineering, or a related field
- Strong stakeholder management and communication skills, with professional proficiency in English (written and spoken)
- Hands-on experience using at least one Business Intelligence (BI) tool, such as Power BI, Looker, or Tableau, to analyze, model, and visualize data
- Strong analytical, logical, and problem-solving skills with excellent attention to detail
- Experience documenting business requirements, process maps, workflows, and business cases
- Ability to manage multiple priorities independently in a fast-paced environment
- Experience with process automation, Business Process Management (BPM), or continuous improvement initiatives
- Understanding of ETL processes, data warehouse concepts, or data transformation
- Experience using project management or collaboration tools such as JIRA
- Exposure to the travel, BPO, consulting, or shared services industry
- Professional certifications such as CBAP, Agile/Scrum, Lean, or Six Sigma
- Previous people management experience
- Deep software engineering or programming expertise
- Exceptional storytelling and narrative structuring ability
- Strong PowerPoint and presentation development capability (non-negotiable)
- Ability to simplify complex operational topics into compelling executive messaging
- Strong commercial awareness and business acumen
- Excellent written and verbal communication skills
Be Part of ATI's Journey
At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.
Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.
Join us and help shape the future of travel and hospitality.
Skills
As published by lever · 18 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, What is your age range?, What gender do you identify as?, Do you identify as a person with a disability?, How do you identify your religion or belief?, Highest Level of Education
Pick from a list (15)
- Which institution did you graduate from? optional
- How would you rate your English proficiency? optional
- Do you have experience working in customer support function?
- Are you experienced with any Global Distribution Systems (GDS)?
- If yes, which GDS platforms have you used? optional
- Do you have experience working in finance-related roles?
- Most roles at ATI require flexibility in working hours as they follow a 24/7 shifting schedule. Are you open to working in a rotating shift arrangement, including nights, weekends, and holidays?
- ATI has seven office locations—five in Harmoni and two in BSD. Are you willing to relocate to any of these locations if required?
- Are you currently an Indonesian citizen (WNI)?
- Do you have a religious affiliation you’d like to share?
- How do you identify your gender?
- If selected, how soon can you join? optional
- Where did you first hear about this job opportunity? optional
- Please indicate if you are currently having from any of the following conditions (tick your answer): optional
- By submitting this form, you acknowledge and agree that ATI Business Group may collect, use, process, store, and retain your personal data for recruitment and hiring purposes, including background verification where necessary. Your data will be handled confidentially and will not be shared with third parties without your consent, except as required by law. Do you consent to the collection and processing of your personal data for recruitment purposes?
Written answers (3)
- If you choose others, please specify optional
- What is your current Gross salary (in IDR)?
- What is your expected Gross salary (in IDR)?