Business Analyst

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Are you passionate about solving business problems through process improvement, data, and automation? Do you enjoy turning complex operational challenges into structured solutions that create measurable business impact?

We're looking for an analytical and detail-oriented Business Analyst to join our Business Performance & Transformation (BPT) team. In this role, you'll help assess, standardize, and optimize business processes while supporting automation and continuous improvement initiatives that increase efficiency and enable scalable growth across ATI.

You'll partner with stakeholders across Operations, Commercial, Technology, and BPT to gather requirements, map current and future-state processes, and build data-driven recommendations that guide business decisions and transformation priorities.

Key Responsibilities:

Lead process improvement and automation initiatives from discovery through implementation, including business assessment, requirements gathering, user acceptance testing (UAT), and rollout

Own project scope, timelines, and delivery while ensuring initiatives are completed on time and aligned with business objectives

Partner with stakeholders across Operations, Commercial, Technology, and Business Performance & Transformation (BPT) to facilitate workshops, align priorities, and communicate project progress, risks, and key decisions

Analyze current-state processes and design standardized future-state processes, reports, templates, and solution recommendations that improve efficiency and scalability

Develop business cases by evaluating expected benefits, implementation effort, and business impact to support project prioritization and investment decisions

Drive the successful rollout of proven solutions across multiple operational teams by creating reusable documentation, playbooks, templates, and best practices

Monitor project outcomes and identify opportunities for continuous improvement, automation, and operational excellence

Is this you?

2–4 years of experience in business analysis, process analysis, or business process improvement, with a proven track record of leading projects from initiation to implementation and delivering measurable business outcomes

Bachelor's degree in Business, Finance, Information Technology, Engineering, or a related field

Strong stakeholder management and communication skills, with professional proficiency in English (written and spoken)

Hands-on experience using at least one Business Intelligence (BI) tool, such as Power BI, Looker, or Tableau, to analyze, model, and visualize data

Strong analytical, logical, and problem-solving skills with excellent attention to detail

Experience documenting business requirements, process maps, workflows, and business cases

Ability to manage multiple priorities independently in a fast-paced environment

Experience with process automation, Business Process Management (BPM), or continuous improvement initiatives

Understanding of ETL processes, data warehouse concepts, or data transformation

Experience using project management or collaboration tools such as JIRA

Exposure to the travel, BPO, consulting, or shared services industry

Professional certifications such as CBAP, Agile/Scrum, Lean, or Six Sigma

Previous people management experience

Deep software engineering or programming expertise

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

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What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, What is your age range?, What gender do you identify as?, Do you identify as a person with a disability?, How do you identify your religion or belief?, Highest Level of Education

Which institution did you graduate from? choose one · optional
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Are you experienced with any Global Distribution Systems (GDS)? choose one
If yes, which GDS platforms have you used? yes / no · optional
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Most roles at ATI require flexibility in working hours as they follow a 24/7 shifting schedule. Are you open to working in a rotating shift arrangement, including nights, weekends, and holidays? choose one
ATI has seven office locations—five in Harmoni and two in BSD. Are you willing to relocate to any of these locations if required? choose one
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Key Responsibilities:

Is this you?

What this application asks