Business Analyst
Description
Top Daily Responsibilities:
1. Liaison with Vendor for early out collection
2. Administrative and Technical support for telephony system
3. Client HC Resolute research
4. Call Operations Workflows
The position will support Senior Business Process Manager to support operational verticals with PFS:
1. Position will provide subject matter expertise for PFS initiatives and operational priorities from a technical systems perspective as well as operational business workflow and analytics.
2. Position will be focused on call support, non-member early out, statements, bad debt operations, including liaison with vendor, status reporting, executive summary reports and graphing and process workflows.
Required/Desired Skills:
1. Experience Level: BA or BS required plus minimum 3+ years of direct relevant experience
Skills a Top Candidate Should Have:
1. Client HC Resolute STRONGLY PREFERRED
2. MS Spreadsheet
3. MS Access
4. Telephony systems experience
Desired Skills:
1. Telephony
2. Nice application
3. Project Managements
Soft Skills:
1. Work good with others
2. Liaison with vendor
BA or BS required
All your information will be kept confidential according to EEO guidelines.