BUSINESS ANALYST (Banking, Central/Contract/Up to 6K)

About The Client:

Our client is a well-established financial institution with a strong reputation for innovation, customer excellence and digital transformation. Committed to delivering exceptional banking experiences, the organization offers a collaborative and dynamic work environment where employees are empowered to grow, contribute and make a meaningful impact.

The Role:

Looking for dynamic candidate to join the Digital team as a Business Analyst, supporting the development and commercialization of digital products. You will work closely with business, technology, customer experience and sales stakeholders to gather requirements, enhance customer journeys, and drive the successful adoption of digital solutions.

Responsibilities:

1. Product Development - have a fair hands-on experience to deliver requirements working with stakeholders

• Partner with Customer Experience/Business Unit team to conduct customer focus group and interview
• Map customer journey, collect client feedback/Voice of the customer and redesign the customer journey
• Validate business objective and align with customer experience
• Lead and manage issues, and ensure all requirements have proper traceability

2. Product Commercialization – able to articulate, present and show strengths in promoting their rolled-out product features

• Thinking through post-delivery journey for the product
• Planning EDMs/Comms to internal and external stakeholders
• Educate internal stakeholders (CMs/IMs/RMs/Sales) through training sessions
• Measure and Monitor usage - ability to infer insights from the data
• Device strategies to ensure there is uptake/usage of the rolled-out product - (also via incentives)
• Good team player with strong interpersonal skills & customer orientation
• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.
• Ability to multi-task, prioritize, and manage time effectively
• Any other duties as assigned by the management.

Requirements:

• Bachelor's degree with minimum 5years of experience in financial services or consulting industry, a creative problem solver, and process driver
• Good working experience in planning and managing a program/project plan with multiple deliverables, owners and timelines
• Strong communications skills in both verbal and written, and manage a wide range of stakeholders and competing priorities
• Works well independently and as a team, adapt able and possess problem solving skills
• Excellent working knowledge in Excel (data crunching which involves vlookup, pivot table, etc.), PowerPoint and able to write well and design presentation and communication materials
• Excellent in story telling with data
• Proficient in JIRA, able in writing user story on business requirements, work with tech on user story grooming from banking industry will be preferred.
• Experience in User Acceptance Testing (UAT) before on system/app enhancement release.
• Corporate internet banking app knowledge is a plus point
• Contract: One year/extendable, to start asap

Apply Now:

Please submit your resume stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

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“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2iserves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.”

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