Business Analyst

Role & responsibilities

• Business Analysis & Process Design
• Gather, analyze, and document business requirements through stakeholder workshops and discussions.
• Create BRDs, FRS documents, user stories, process flows, and functional specifications.
• Perform gap analysis and recommend process improvements and automation opportunities.
• Act as the liaison between business users, product teams, and technical teams.

BUSINESSNEXT Configuration & Solution Delivery

• Configure workflows, forms, customer journeys, dashboards, reports, business rules, and approval processes within BUSINESSNEXT.
• Support implementation, enhancement, testing, UAT, deployment, and production support activities.
• Troubleshoot configuration issues and collaborate with technical teams to resolve them.
• Ensure adherence to BUSINESSNEXT configuration standards and best practices.

Data, Integration & Deployment Support

• Utilize SQL queries for analysis, validation, troubleshooting, and reporting.
• Work with MS SQL, Oracle or PostgreSQL databases and understand CRM data models.

Preferred candidate profile -

AI & Digital Enablement -

• Develop foundational knowledge of AI, Generative AI, and Machine Learning concepts relevant to enterprise applications (see Core Skills & Expertise for specific concepts).
• Identify opportunities to leverage AI within CRM processes, customer journeys, and business operations.
• Support AI integration initiatives within the BUSINESSNEXT ecosystem.