Business Analyst - Cash and Card Operations

Do you have a detailed understanding of card payment processes and are you looking for a new opportunity where you can use your analytical skills within a Cash and Card operations team?

Job Summary:

As a Business Analyst in the Cash & Cards Operation, this role will require a detailed understanding of Cash & Card payment processes, an analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes.

Job responsibilities:

• Conduct enquiries and investigations of complex cash and card issues that frontline contact center teams cannot resolve
• Liaise with Product & other Operations teams to support building of customer journeys for contact center
• Gather requirements and support building of tools and processes for Cash and Card team
• Support and deliver training material for Contact Centre and Ops teams whenever required
• Create and update playbooks for C&C Ops Team for new payment products

Required qualifications, skills and capabilities:

• Knowledge and understanding of card payment processes, including transaction lifecycle, authorization, clearing, and settlement.
• Proven experience of Visa or MasterCard schemes
• Working experience in ISO8583 format would be preferable
• Willingness to learn new schemes and rulebooks to support C&C Ops.
• Diverse product knowledge, with an ability to develop an understanding of new products
• Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
• Excellent communication and organizational skills

Preferred qualifications, skills and capabilities

• Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
• Ability to partner and influence across businesses teams and other support groups
• Control focus and mind-set at all times, whilst respectively challenging the status quo
• Attention to detail whilst being cognizant of materiality levels
• A relevant degree, accounting, or financial qualification would be beneficial

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