Business Analyst

Job Purpose:

The Business Analyst is responsible for the accurate capture, analysis, and documentation of business and system requirements across a range of general business, print/manufacturing, and IT solutions. The role collaborates closely with business and technical stakeholders to translate organisational needs into clear, actionable requirements — ensuring that proposed solutions align with strategic objectives and deliver measurable, sustainable value.

We offer hybrid working (typically 2-3 days in the Radstock office) but during your initial training period you will be required to work in the office on a full-time basis. There will also be a requirement to attend other CFH sites and client sites on occasion.

Objectives of this Role:

· Elicit, analyse, define, and document business, functional, and non-functional requirements for new and existing systems.

· Translate business needs into clear, structured documentation relevant to current or proposed solutions.

· Maintain full traceability of requirements throughout the entire project lifecycle.

· Author Agile user stories, epics, and acceptance criteria to support iterative delivery.

· Produce formal Business Requirements Documents and Functional Specifications for Waterfall or hybrid projects.

· Analyse existing business processes and assess the impact of proposed changes on systems, customers, and operations.

· Identify opportunities for process and system improvement through analysis of current systems, emerging business needs, and market developments.

· Act as the primary liaison between business stakeholders, project managers, and technical teams to ensure shared understanding of scope, priorities, and constraints.

· Support solution design by validating requirements against proposed technical approaches.

· Assist in defining scope, assumptions, constraints, and dependencies for project initiatives.

· Support testing and acceptance activities to ensure delivered solutions meet agreed requirements.

· Ensure all Business Analysis activities align with internal governance, quality standards, and project methodologies.

Responsibilities:

· Contribute to the generation and maintenance of software product backlogs for existing products and systems.

· Provide analytical support for new business initiatives, feasibility assessments, and change requests.

· Author business requirements documents, functional specifications, and approach documents for Waterfall and hybrid projects.

· Support project planning activities by helping to define scope, assumptions, dependencies, and risks.

· Manage communications with internal and external stakeholders throughout the project lifecycle.

· Prepare and deliver presentations, workshops, and walkthroughs for stakeholders at key project stages.

· Collaborate with business users, technical teams, and third parties to facilitate effective requirements-gathering sessions.

· Collaborate on and drive the creation of prototypes as part of the requirements capture process.

· Author training guides and supporting materials for new or updated systems when required.

· Be proactive in the appropriate use of AI tools to support delivery efficiency.

· Proactively suggest improvements to processes and ways of working for the benefit of the business.

Requirements

Critical Competencies:

· Hybrid requirements elicitation and documentation (Agile & Waterfall)

· Stakeholder management across technical and non-technical audiences

· Business process analysis and improvement

· Change impact assessment

· Traceability management

· Analytical thinking

· Problem solving

· Communication and facilitation

· Presentation skills

Skills and Experience Required:

· Excellent analytical, technical, and quantitative problem-solving skills.

· Proficient in modelling and evaluating current-state and future-state ("as-is" / "to-be") business processes.

· Proficient in Microsoft Office and process mapping tools such as Visio.

· Strong understanding of the software delivery lifecycle and project management methodologies.

· Outstanding attention to detail with the ability to manage multiple concurrent assignments.

· Excellent verbal and written communication skills, with the ability to engage effectively at all levels of the organisation.

· Proven ability to work independently, manage competing priorities, and meet deadlines.

Benefits