Business Analyst -Contact Center Domain
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Must Have Skills: Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot. Business Analyst skills Understanding of the Contact Center domain Nice to Have Skills: enhancement of AI capabilities in our Contact Centre to service our customers Detailed Job Description Mandatory Skills · 5 years experience · Understanding of the Contact Center domain · Amazon connect · Business Analyst skills Responsibilities · Interact with Busine…