Business Analyst -Contact Center Domain

Must Have Skills:

• Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
  
• Business Analyst skills
  
• Understanding of the Contact Center domain
  

Nice to Have Skills:

• enhancement of AI capabilities in our Contact Centre to service our customers
  

Detailed Job Description

Mandatory Skills

· 5+ years experience

· Understanding of the Contact Center domain

· Amazon connect

· Business Analyst skills

Responsibilities

· Interact with Business teams to gather Requirements.

· Interact with Implementation / Support teams to refine requirements

· Create required documentation to communicate requirements between project implementation and Business Teams.