Business Analyst

About CSTS

CSTS Enterprises (CSTS) is an integrated media, entertainment, sports, and travel technology group, with operations spanning across the United States, Greater China and other regions. We develop and partner with intellectual properties, such FIFA World Cup 2026, UEFA EURO2028 and brands to deliver seamless end-to-end experiences that connect with audiences across the world.

CSTS integrates experiential marketing, tourism, data, and technology to deliver connected audience experiences. The company engages consumers across physical events and digital channels, working with clients to execute at scale across markets, turning complex activation into co-ordinate, measurable outcomes.

The role

To provide clarity and operational efficiency as CSTS grows, we are seeking a resourceful Business Analyst to map and analyse our operational workflows. Discover how work really gets done across our businesses and regions, from cross-business unit collaborations and ticketing to hospitality and partner operations. The aim is for us to find that where time, effort and quality are being lost, and support decisions for improvement. This role will be part of the CEO office team, reporting to Senior Business Manager and Chief of Staff.

Job Responsibilities:

This is a hands-on role: you are expected to liaise with the ground crew and leadership teams, where the operational tasks are being developed, to gain trust and buy-in for a team that has cultural and operational differences.

• Support the mapping of “as-is” process to inform the design of target-state, and keep the documentation accurate and updated.

• Support users interviews and cross functional workshops to uncover gaps, workarounds and root causes.

• Set up to support the analysis of performance metrics to quantify inefficiencies with simple measures such as cycle time, rework, handoffs and cost.

• Produce memos and business updates and present them to aid decision making and cross-functional stakeholder management.

• Work with process owners to facilitate and inform changes, support adoption, and capture feedback.

Job Requirements:

• 1-3 years' experience as a process, operations, project or product business analyst with evidence for impact.

• Strong communication and interpersonal skills, written and spoken, and a track record of facilitating stakeholders’ alignment.

• Attention to detail and capture granular data and process flows.

• Proficient with Excel, operational charting (Visio, Lucid or similar tools) and performance metrics. Specialist depth is not required.

• Curiosity and a willingness to learn. If your experience is partial, we will support you to grow.

Professional English and Mandarin; Cantonese is helpful.

A plus but not essential:

• Exposure to Lean, Six Sigma or similar methods.

• Experience in a fast-growing, cross-border or events, hospitality or travel business.

Interested parties please send application detailing contact information, education and employment background, and salary expectation by clicking "Apply Now".

CSTS Enterprises takes the rights and information security of job applicants very seriously. Please note that our official recruitment communication channels are limited to email (ending with @csts-enterprises.com) and telephone calls only.

If you receive any messages via WhatsApp, Telegram, Line, or other instant messaging apps claiming to represent Connexus Travel, or any requests for upfront payments, bank details, or other suspicious activities, please remain vigilant and do not respond or provide any personal information.