Business Analyst - Customer Complaints Transformation
Summary
Business Analyst driving a regulatory remediation and customer complaints transformation program, defining requirements and improving processes for a fintech firm.
Role Overview: We are seeking an experienced Business Analyst to support a large‑scale regulatory remediation and customer complaints transformation programme. This role is end to end in nature, covering change analysis, requirements definition, process improvement, and business adoption. The successful candidate will be a confident and engaging communicator, comfortable navigating ambiguity, shaping outcomes, and working closely with senior stakeholders and operational teams to drive meaningfu…