Business Analyst - Customer Service Domain Consultant (BGC Taguig) | Onsite
Basic Qualifications / Requirements:
- Bachelors – Computer Science, IT, Engineering or any related course
- At least 5 years of relevant experience in Customer Service / CX domain
- Strong communication and stakeholder management skills
- Hands-on experience with ServiceNow and Genesys AI solutions
- Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
- Willing to work ONSITE in BGC Taguig
Role Highlights:
- Partner with business and technology stakeholders
- Define customer service transformation strategies
- Drive digital initiatives across platforms and processes
- Enable AI-led and automation-driven CX solutions
Benefits
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?