Business Analyst D365

Salary: £45,000 - 55,000 per year

Requirements:

• We require demonstrable experience in business analysis within digital transformation programmes.
• We require experience delivering projects involving Microsoft Dynamics 365.
• We require experience working on e-commerce platforms and online customer journeys.
• We require experience in business process mapping.
• We require experience in requirements elicitation and documentation.
• We require experience creating user stories.
• We require strong stakeholder management skills at all organisational levels.
• We require experience running workshops and facilitating business discussions.
• We require experience with gap analysis.
• We require experience planning and executing UAT.
• We require experience working within Agile delivery environments.
• We would consider it highly desirable if you have experience with Microsoft Dynamics 365 Customer Engagement (CRM).
• We would consider it highly desirable if you have experience with Dynamics 365 Finance & Operations.
• We would consider it highly desirable if you have experience with e-commerce platforms such as Shopify, Optimizely, Magento (Adobe Commerce), BigCommerce or similar.
• We would consider it highly desirable if you have experience with customer portals, payment gateways, CRM integrations, APIs and system integrations, or membership platforms.
• We would consider it highly desirable if you have experience with Azure DevOps, Jira, Visio, or BPMN.

Responsibilities:

• We will ask you to lead business requirements gathering workshops with stakeholders.
• We will ask you to analyse current as-is business processes and design future to-be processes.
• We will ask you to produce high-quality documentation including BRDs, functional specifications, user stories, process maps, gap analysis, and use cases.
• We will ask you to work closely with Product Owners, Project Managers, Developers, and Test Teams.
• We will ask you to support the implementation of Microsoft Dynamics 365 solutions.
• We will ask you to analyse data flows, integrations, and business processes.
• We will ask you to work alongside e-commerce specialists to improve customer journeys and online purchasing experiences.
• We will ask you to support backlog refinement and prioritisation.
• We will ask you to facilitate workshops with senior stakeholders.
• We will ask you to assist with User Acceptance Testing (UAT).
• We will ask you to identify risks, dependencies, and business impacts throughout the project lifecycle.
• We will ask you to support change management and user adoption activities.

Technologies:

• Azure
• BPMN
• CRM
• DevOps
• Support
• JIRA
• Magento
• Shopify
• Office 365
• Cloud

More:

We are PSP IT, an award-winning digital transformation consultancy specialising in innovative software solutions, enterprise systems, and digital platforms for organisations across the public and private sectors. We are hiring for a fixed 18-month Business Analyst contract supporting a major e-commerce and Microsoft Dynamics 365 transformation programme. The role is hybrid, with one day per week at our Spalding office, one day per week at client premises in London, and the remaining days remote subject to project requirements. This is a high-profile opportunity to join our collaborative, delivery-focused team, work closely with experienced technical and business professionals, and make a tangible impact on a significant programme. The contract is offered at £45,000 to £55,000 per year, with potential for extension based on project requirements.

last updated 35 week of 2026