Business Analyst (Data & Process)

Key Responsibilities:

• Analyze current business processes and workflows to identify inefficiencies, test new business processes and suggest improvements based on findings.

• Develop and maintain process workflows, business process maps, and project artefacts.

• Assist in managing projects, ensuring they align with business goals and are completed on time.

• Collaborate with stakeholders to design and implement digital solutions and support change management activities.

• Write clear and detailed business requirements and documentation, create reports, dashboards, and visualizations to help stakeholders understand business performance.

• Support the underlying data ecosystem that enables these dashboards, including databases, data integrations, automations, and coding, to ensure reliable reporting and business insights for informed decision-making.

• Conduct system validation, user acceptance testing (UAT), and monitor system performance.

Key Requirements:

• Bachelor's degree in Business Analytics, Information Systems, Computer Science, or a related field.

• > 3 years of experience in business analysis, solution design, and requirements management, process optimization, automation, or digital transformation initiatives.

• Proficiency in business process modelling tools(e.g., Microsoft Visio, PowerBI, Tableau) and technical proficiency (SQL, Phyton)

• Excellent communication and stakeholder management skills with strong analytical and problem-solving abilities.

• Experience in commercial operations, business analysis, reporting, data analytics, or operational process support, with the ability to quickly learn and adapt to business systems and processes.

• Experience with project management methodologies, both traditional and Agile/Scrum.

• High attention to detail to ensure accuracy in analysis and documentation.

• Exposure to CRM, or regulatory systems in shipping, financial or government sectors.