Business Analyst – Digital Office Domain

Scope of Role

Serve as a business technology partner responsible for delivering and supporting digital workplace solutions that improve productivity, collaboration, and operational efficiency across the organization.

The role works closely with business users and Process Improvement teams to translate business requirements into practical digital solutions through low-code technologies, workflow automation, business intelligence, document management, collaboration platforms, and emerging digital workplace solutions.

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Key Responsibilities

1) Digital Solution Analysis & Business Partnership

· Collaborate with business users and Process Improvement teams to understand business requirements and digitalization opportunities.

· Translate business requirements into practical digital solutions.

· Evaluate and recommend solutions that improve productivity, collaboration, and operational efficiency.

· Support solution planning, requirements analysis, and business readiness activities.

2) Digital Solution Development

· Design, develop, and maintain digital solutions using low-code platforms and related technologies.

· Develop workflows, forms, dashboards, reports, and automation solutions to support business operations.

· Support testing, deployment, user training, and solution adoption activities.

3) Digital Workplace Solutions Ownership

· Support and maintain digital workplace solutions, including collaboration platforms, workflow, document management, reporting, and productivity tools.

· Manage enhancement requests and continuous improvement initiatives.

· Ensure solutions remain reliable, user-friendly, and aligned with business requirements.

· Promote effective utilization of digital workplace capabilities across the organization.

4) Stakeholder Management

· Work closely with business users and IT teams to deliver digital solutions.

· Coordinate implementation activities, issue resolution, and enhancement requests.

· Build strong partnerships with stakeholders across business functions.

5) Application Operations & IT Service Management

· Support day-to-day application operations and service requests.

· Participate in Incident, Problem, Change, and Release Management processes.

· Troubleshoot application issues and coordinate resolution with internal teams and vendors.

· Ensure service quality, user satisfaction, and operational continuity.

6) Compliance, Quality & Governance

· Ensure solutions comply with company policies, information security requirements, and governance standards.

· Maintain system documentation and support audit activities as required.

· Follow change management and application governance processes.

Work Experience

· Bachelor’s degree in Management Information Systems (MIS), Business Information Technology (BIT), Computer Science, Business Administration, or related fields.

· 3-5 years of experience in Business Analysis, Digital Workplace Solutions, Process Automation, or related roles.

· Hands-on experience with low-code platforms, workflow automation, business intelligence, document management, collaboration platforms, or related digital workplace technologies.

· Understanding business process analysis and solution design principles.

· Experience translating business requirements into digital solutions.

· Experience working with business users, vendors, and cross-functional teams.

· Strong interest in automation, digital workplace technologies, and productivity improvement.

· Good command of written and spoken English is an advantage.

Core Competencies

· Digital Solution Design & Analysis

· Automation & Digitalization Mindset

· Business Partnership & Stakeholder Management

· Problem Solving & Solution Design

· Communication & Collaboration Skills

· Continuous Learning & Technology Curiosity

· IT Service Management Awareness

· Ownership & Customer-Oriented Mindset