Business Analyst - Digital Products
Posted Updated
Description
What are your contributions to the team?
- Lead business analysis for digital product initiatives from discovery through implementation and business validation.
- Work directly with business stakeholders to understand needs, current processes, pain points, constraints and expected outcomes.
- Analyze and document As-Is and To-Be business processes, including interactions between customers, internal teams and systems.
- Identify, clarify and document business rules, scenarios, exceptions, roles, permissions and operational requirements.
- Facilitate workshops and working sessions to uncover requirements, resolve ambiguity and enable decisions.
- Partner with Product Managers to ensure product decisions and scope are supported by a clear understanding of business processes and impacts.
- Work closely with UX/UI during discovery so that business rules and operational realities are considered while experiences are being designed.
- Collaborate with Product Owners and Development teams to ensure business requirements and scenarios are sufficiently understood before work enters development.
- Identify cross-system, process and organizational dependencies and assess the impact of proposed changes.
- Create clear business solution documentation, process models, workflows and decision artifacts that can be understood by both business and technical teams.
- Maintain traceability between business objectives, stakeholder needs, business rules and delivered solutions.
- Define and support business validation scenarios and coordinate with business stakeholders to confirm that solutions meet the intended business need.
- Assess operational readiness, including impacts to processes, roles, support models, documentation and training.
- Partner with Analytics and Product to establish clear business definitions for KPIs and measures where required.
- Proactively identify gaps, risks and unanswered questions before they become delivery issues.
- Ensure important business knowledge is captured and shared rather than remaining dependent on individual stakeholders.
How to thrive in this role?
- Experience as a Business Analyst working on digital products, platforms or complex technology initiatives.
- Strong experience with business process analysis and As-Is/To-Be modeling.
- Demonstrated ability to identify and document business rules, requirements, scenarios and exceptions.
- Experience facilitating workshops and working directly with business and technical stakeholders.
- Ability to structure ambiguous or complex problems and drive them toward clarity.
- Strong analytical and critical-thinking skills.
- Excellent written and verbal communication skills.
- Experience working with Product Management, UX/UI, Software Development and QA teams.
- Experience working in Agile product development environments.
- Ability to understand complex system interactions and integrations without needing to be a software developer.
- Strong ownership and ability to independently move analysis forward.