Business Analyst (Education Technology) | Contract

Job Responsibilities

• Plan and facilitate requirement workshops with academic and administrative process owners, and elaborate business processes into detailed business rules, decision logic, exception paths and role-based access.
• Translate requirements into functional specifications with clear acceptance criteria, and maintain traceability from requirement through design, build and test.
• Conduct fit-gap analysis, and distinguish between standard sector practice, institution specific practice and legacy workarounds that should not be carried forward.
• Analyze how business processes and data operate across the legacy and new platforms during co-existence, including interim processes, the authoritative source of each data set at each stage, and cutover requirements.
• Design the to-be business processes and data operability.
• Work with designers on student and staff journeys, providing the process and policy grounding for experience design.
• Support data migration through source to target mapping, data quality rules and reconciliation criteria.
• Design test scenarios, support user acceptance testing, and contribute to business readiness, training and change materials.
• Define functional requirements for integrations between the SIS and surrounding enterprise and third-party systems.
• Maintain the requirements baseline through formal review and sign-off, manage requirement changes through the agreed change control process, and support phase gate reviews.

Job Qualifications

• Degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.
• Minimum 2 years of Business Analysis experience, with at least 1 year within higher education or academic services.
• Proven experience delivering enterprise system implementations or enhancements through to go-live.
• Excellent skills in requirements gathering, business process analysis, testing, and stakeholder management.
• Ability to facilitate workshops and engage senior academic, administrative, and technical stakeholders.
• Excellent documentation, analytical, communication, and problem-solving skills.
• Familiarity with APIs, data integration, and microservices-based architectures.
• Experience with Student Information Systems (e.g., PeopleSoft, Workday Student, Ellucian), data migration projects, and cloud/AWS environments is advantageous.
• Professional certifications in Business Analysis, Agile, or Scrum methodologies are a plus.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy