Business Analyst

Job Descriptor

· We are seeking a Business Analyst to support both delivery management activities and business process modelling initiatives.

· The role will be split equally between Azure DevOps (ADO) management and reporting and BPMN process modelling using SAP Signavio.

· The successful candidate will work closely with Delivery Managers, business stakeholders, Subject Matter Experts (SMEs), process owners, and external vendors to ensure accurate delivery tracking, effective process analysis, and high-quality business documentation.

Key Responsibilities

· Delivery Support – 50% Manage and maintain Azure DevOps (ADO) work items, ensuring entries comply with established standards and configurations.

· Ensure ADO work item data is accurate and structured correctly to support reliable dashboards and reporting.

· Create, maintain, and enhance ADO dashboards for delivery and project visibility.

· Develop reusable ADO query templates for use across the wider team.

· Generate delivery reports and provide analytical insights to support the Delivery Manager.

· Provide ad hoc delivery coordination and reporting support as required.

· Monitor data quality within ADO and work with relevant stakeholders to resolve discrepancies.

· Business Process Modelling – 50% Engage with stakeholders, SMEs, process owners, and vendors to understand and document business processes.

· Conduct workshops and discussions to identify process flows, exceptions, dependencies, handoffs, and decision points.

· Translate business process requirements into clear and standards-compliant BPMN models.

· Develop and maintain process models using SAP Signavio.

· Validate process flows with process owners, ensuring accurate sequence logic, gateways, roles, responsibilities, and handoffs.

· Support the GPO core team with business analysis, coordination, and deliverables across program milestones.

· Identify process gaps, inconsistencies, and opportunities for improvement.

· Prepare process documentation, analysis reports, presentations, and other supporting business materials.

· Data Analysis & Reporting Perform data cleansing, reconciliation, validation, and analysis using Power Query, Power BI, and Microsoft Excel. Identify data discrepancies and coordinate with stakeholders to resolve issues.

· Analyse data and process information to support business decisions and project objectives.

· Prepare clear and accurate reports for stakeholders and project leadership.

Required Skills & Experience

· Strong hands-on experience with Azure DevOps (ADO), particularly: Work item management Queries Dashboards Reporting Strong understanding of BPMN modelling standards and business process documentation.

· Hands-on experience with SAP Signavio or similar business process modelling tools.

· Experience with Power Query, Power BI, and/or advanced Excel for data cleansing and reconciliation.

· Strong business analytical and problem-solving skills.

· Ability to structure complex problems, analyse information, and present clear conclusions. Excellent written and verbal communication skills.

· Strong stakeholder management skills with the ability to work effectively with business users, SMEs, vendors, and technical teams.

· Comfortable coordinating with external vendors and partners, including SAP, Accenture, and other contractors.

· Strong attention to detail and ability to manage multiple priorities.

Preferred Qualifications

· Bachelor's degree in Business Analysis, Information Technology, Business Administration, Computer Science, or a related discipline.

· Experience working in Agile, Scrum, or enterprise project delivery environments.

· Experience supporting large-scale transformation or process improvement programs.

· Exposure to SAP transformation initiatives or enterprise business process management.

· Experience working with geographically distributed or global teams.