Business Analyst,Enterprise Service Management & SMS Business Case (Syd/Bne/Mel)
Summary
A fixed-term, part-time Business Analyst at JMC Academy (a private creative-industries higher education provider) who defines requirements and processes for an Enterprise Service Management rollout across Student Services, Facilities and IT, and builds a Board-ready business case for a new Student Management System. Core work: requirements elicitation, BPMN process modelling, ITSM/ESM implementati