Business Analyst - Enterprise Transformation Delivery Division

Operations and Support

• Under the leadership of the Business Process and Solutions Head, you will support the successful delivery of enterprise and strategic initiatives by ensuring business needs are clearly defined, well-documented and effectively translated into solutions. Your role will involve acting as a change agent and collaborating with process owners, cross-functional teams, and other stakeholders.

• Partner with stakeholders to gather, analyze and document business requirements, ensuring alignment with strategic objectives.
• Lead workshops, interviews and stakeholder sessions to elicit requirements, uncover gaps and prioritize solutions.
• Evaluate end-to-end customer journeys to identify pain points and propose enhancements that improve customer experience.
• Analyze data and trends to generate insights that support decision-making.
• Develop process maps and recommend process improvements to streamline operations.
• Collaborate closely with project managers and developers to ensure alignment between business requirements and delivered solutions.
• Support testing, validation and change management to ensure successful implementation.

• A college degree preferably in Business or Industrial Engineering.
• With at least 5 years of experience in a senior business analyst role .
• Proven ability to analyze data, identify patterns and propose effective solutions.
• Expertise in process mapping, streamlining and continuous improvement.
• Exceptional ability to think holistically about the customer experience and design solutions that deliver value.
• Experience mentoring junior analysts and influencing cross functional teams.
• Comfort working in a fast-paced, dynamic environment.
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