Business Analyst – Fixed Term – Wellington

Mō tēnei tūranga - about the role

Fire and Emergency New Zealand’s People Branch is undertaking a programme of work to document, standardise and improve business processes across its directorates. This work will support operational efficiency, knowledge management, service consistency, future organisational change initiatives, and the development of improved service delivery models.

We are looking for an experienced Business Analyst to take a lead role in progressing this work. Working closely with subject matter experts and stakeholders across the people branch, you will understand how processes currently operate, document them accurately and consistently, and identify opportunities to simplify and improve the way work is undertaken.

Your key responsibilities will include:

• Engaging with stakeholders and subject matter experts across People Branch directorates to understand end-to-end business processes.
• Facilitating workshops and interviews with subject matter experts to understand, document and validate current-state processes.
• Developing clear, accurate and consistent process maps using Microsoft Visio, BPMN (Business Process Model and Notation) and swimlane modelling techniques.
• Documenting process steps, roles, responsibilities, decision points, hand-offs and dependencies.
• Identifying opportunities to simplify, streamline and improve business practices where appropriate
• Maintaining supporting documentation and contributing to a consistent repository of the People Branch business processes.
• Managing priorities and delivering agreed process mapping outputs within the fixed-term period.

This is a delivery-focused role requiring someone who can work independently, build effective stakeholder relationships and produce high-quality outputs within agreed timeframes.

The position is fixed term through to 30 June 2027, with an expected start as soon as practicable.

Our preference is for the successful candidate to be Wellington-based. However, we are open to considering candidates elsewhere in New Zealand who have the right skills and experience and can effectively engage with stakeholders across the organisation.


Ko tāu nā i tēnei tūranga - What you’ll bring to the role:

You will be an experienced Business Analyst or Process Analyst with a strong practical background in business process mapping. You will be confident using Microsoft Visio to develop process maps using BPMN notation and swimlane techniques, and able to turn complex operational activities into clear, accurate and easy-to-understand documentation.

You will be comfortable working with a wide range of stakeholders, asking probing questions, challenging assumptions constructively and working through ambiguity to understand how processes operate in practice. You will have a methodical and analytical approach, strong facilitation and communication skills, and the ability to work autonomously while keeping stakeholders informed of progress.

Importantly, you will be delivery-focused, well organised and able to manage competing priorities to ensure agreed outputs are completed within the required timeframe.

To be successful in this role, we’d expect you will have:

• Demonstrated experience as a Business Analyst, Process Analyst or in a similar role within a medium to large organisation.
• Proven, hands-on experience developing business process maps using Microsoft Visio.
• Strong practical knowledge of BPMN notation and swimlane process modelling.
• Experience facilitating workshops and engaging with stakeholders to understand, analyse and validate business processes.
• Strong analytical and problem-solving skills, including the ability to identify process inefficiencies, dependencies and improvement opportunities.
• Excellent written communication skills and the ability to produce clear, accurate and well-structured documentation.
• Strong relationship-building and facilitation skills, with the confidence to work with stakeholders at different levels of an organisation.
• The ability to work independently, manage competing priorities and deliver quality outputs within agreed deadlines.

It would also be advantageous to have

• A relevant qualification or certification in Business Analysis, Process Improvement or a related discipline.
• Experience working in the public sector or another large, complex organisation.
• Familiarity with business process management frameworks, Lean or continuous improvement methodologies.
• Experience supporting organisational change, service improvement or transformation initiatives.

The salary range for this role is $99,326 to $110,362 (pro rata), dependent on skills and experience relevant to the role.


Ko wai mātou - who are we?

Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters, and supporting increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand’s most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be.

• We Do the Right Thing – Kia Tika
• We Serve and Support – Manaakitanga
• We Are Better Together – Whanaungatanga
• We Strive to Improve – Auahatanga

Ko te tono mai - How to apply:

Come join us - we are excited about the future of Fire and Emergency New Zealand, and we’d love you to be part of it! We value diversity as a strength and welcome applicants that can help bring a difference to our organisation.

If this sounds like you, apply now. To download a copy of our position description please visit our vacancy page on our FireJobs website.

If you have any specific questions about this role, please email: nhqjobs@fireandemergency.nz. Please note, applications sent via email will not be accepted.

We will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.

AI can be a helpful tool when preparing your application, but what matters most to us is you. Please ensure your CV, cover letter, and responses reflect your own skills, experiences, and perspective. We want to hear your real story - your passion, your personality, and what makes you unique. Don't let AI do all the talking - let it support you, not replace you.

Applications close Thursday 29 October 2026.

Please note: Eligibility to work in New Zealand is mandatory for this role.