Business Analyst - Gateway
Summary
A Business Analyst who gathers and documents client business requirements and turns them into Zoho-based solutions, preparing FRDs and workflows while coordinating between clients and the Zoho implementation/development teams through testing, UAT, training, and support.
Job Summary
We are looking for a Business Analyst who will work closely with clients to understand their business requirements and translate them into effective Zoho-based solutions. The role requires strong analytical skills and the ability to act as a bridge between clients and the technical/implementation team.
Key Responsibilities
Gather, analyze, and document business requirements from clients
Understand existing business processes and suggest process improvements
Prepare functional requirement documents (FRD) and workflows
Coordinate with Zoho implementation and development teams
Support implementation, testing, and UAT activities
Ensure delivered solutions meet client expectations and business needs
Provide client training and post-implementation support when required
Maintain clear documentation and reports for all projects
Requirements
Required Skills
Strong analytical and problem-solving skills
Excellent communication and documentation skills
Good understanding of business processes and workflows
Ability to manage multiple requirements and priorities
Attention to detail and structured thinking
Team coordination and stakeholder management skills
Qualifications
Bachelor’s degree in Business, IT, or a related field
1–3 years of experience as a Business Analyst (SaaS/IT preferred) (If any)
Experience with Zoho or similar business software is an advantage (If any )