Business Analyst (Guidewire Claims)
Summary
Creates and delivers training materials for Guidewire Claims (GWCC) and IPLM systems, guiding users and trainers through hands-on sessions.
Role Overview
The Training Content & Delivery Specialist is responsible for creating high-quality training materials, delivering hands-on sessions, and supporting the rollout of training programs to a wide user base. This role requires strong subject-matter expertise and the ability to effectively guide and support trainers and end users.
Key Responsibilities
Develop comprehensive training content, including instructional videos, hands-on demonstrations, and documentation for “train-the-trainer” programs.
Support the rollout and delivery of training sessions to users across the organization.
Act as a subject-matter expert in GWCC and IPLM, providing guidance, clarification, and support to SMEs and learners.
Conduct training sessions and provide one-on-one or group support as needed.
Facilitate feedback collection to improve training materials and delivery methods.
Ideally be available for in-person sessions as required.
Skills and Experience
Proven experience developing training materials and delivering technical or system-specific training.
Strong expertise in GWCC and IPLM with the ability to answer in-depth user queries.
Experience training or mentoring users in previous roles.
Excellent communication, presentation, and instructional design skills.
Ability to work effectively with subject-matter experts and cross-functional teams.
Availability for in-person training sessions when required (preferably London-based).
