Business Analyst I

• Collaborate with business stakeholders, software engineers, technical teams, and subject-matter experts to understand claims management and care management applications, including their functionality in production environments.
• Analyze business needs, identify system enhancement opportunities, and help implement solutions that improve operational efficiency, product quality, and user experience.
• Translate enterprise-wide workflows and operational requirements into clear business requirements that support software development and system improvements.
• Identify opportunities to automate processes, strengthen quality controls, and improve the consistency of core applications.
• Apply business and system knowledge to investigate complex operational problems, evaluate alternative solutions, and recommend appropriate actions.
• Maintain accurate, organized, and up-to-date project documentation in accordance with established team procedures.
• Identify, document, and communicate issues discovered during analysis and project research, following escalation protocols when risks may affect delivery timelines or release commitments.
• Manage multiple assignments and project timelines while maintaining high standards of accuracy, quality, and accountability.
• Communicate effectively with technical and non-technical stakeholders, helping ensure that business needs are understood and solutions are implemented successfully.
• Prepare and deliver presentations, support user training, and contribute to knowledge sharing across teams.
• Perform additional duties as assigned to support business operations and continuous improvement initiatives.

Requirements

• A bachelor's degree or at least five years of equivalent professional experience, preferably in healthcare, medical, pharmaceutical, insurance, or a related industry.
• Strong analytical, quantitative, interpretive, and problem-solving skills, with the ability to evaluate complex business issues and develop practical solutions.
• Demonstrated aptitude for learning technical systems, understanding business processes, and translating operational needs into software requirements.
• Familiarity with application development concepts and project management fundamentals; knowledge of workflow documentation and project management best practices is an advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple complex projects while meeting firm deadlines.
• Excellent written and verbal communication skills, including the ability to explain technical concepts and complex business requirements clearly to diverse audiences.
• Proven ability to collaborate with technical and non-technical colleagues across different teams and locations, adapting communication styles to suit different stakeholders.
• Experience creating and delivering presentations or conducting training sessions for users at different organizational levels.
• Advanced proficiency in Microsoft Excel, Word, and Outlook.
• Experience with claims management or care management systems is preferred, particularly CareMC or comparable platforms.
• Healthcare industry experience, insurance billing knowledge, and property and casualty experience are desirable.
• Familiarity with Microsoft Project, Visio, Power BI or similar reporting tools, and collaboration platforms such as Microsoft Teams, Webex, or Zoom is an advantage.
• Ability to work independently, exercise sound judgment, manage competing priorities, and consistently deliver high-quality work in a fast-paced environment.

Benefits

• Annual salary range: $60,932–$91,106, depending on experience, qualifications, location, and other relevant compensation factors.
• Medical insurance, including a high-deductible health plan with prescription coverage.
• Dental and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) and Roth 401(k) retirement savings plans.
• Life insurance, long-term disability coverage, accident insurance, and critical illness insurance.
• Prepaid legal insurance.
• Parking and public transportation flexible spending accounts.
• Paid time off.
• Professional development opportunities and potential career advancement within a collaborative organization.
• A supportive working environment that values accountability, commitment, excellence, integrity, and teamwork.