Business Analyst II - Kansas City, MO

Segra is searching for a qualified and experienced Business Analyst II to join us in a full-time capacity in our Kansas City, MO office.

Location Requirement:
The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the Kansas City, MO office, with flexibility to work remotely two (2) days each week.

Role Overview:
The Business Analyst II will be responsible for collection and documentation of all As Is processes. They will work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes. This includes identifying and evaluating a business's current processes involving analyzing existing workflows, systems, and practices to understand how work is currently being done. They will work with IT to project manage process/requirement work and manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations. The Business Analyst II will take a proactive approach to monitoring end-to-end processes within the organization. They will be responsible for identifying areas where efficiencies can be improved and recommending solutions to address any gaps or areas in need of improvement.

Required Qualifications:

Must have a minimum of 2 years of experience of business and process analysis.
Must have proficiency in the Microsoft Office suite, including Visio and PowerPoint.
Must have prior experience designing, optimizing, and documenting business processes.

Preferred Qualifications:

Prior experience in Telecommunications is preferred
Bachelor’s Degree and/or equivalent experience
Two-year process management experience required
Service Now experience is a plus.
Knowledge and experience with telecommunications network technologies, protocols, and operations
Ability to develop and coordinate multiple processes and business requirements
Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
Must have the ability to work independently and effectively in a fast-paced environment
Must exhibit honesty, integrity and courtesy in all interactions
Must possess strong work ethic in supporting customer needs, responding promptly and consistently

About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:

Medical, dental, vision insurance
Life insurance
401(k) match
Flexible Spending/Health Savings Accounts
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $64,050 - $80,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.