Business Analyst II (Learning Specialist)

Description

Required knowledge, skills and abilities

Communication and Interpersonal Skills

• Bilingualism required (French, English)

• Excellent verbal and written communication, facilitation, and interpersonal skills

• Ability to empathize to identify client needs and adapt to diverse client bases

• Positively manage change with clinic users

• Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals

Business Analysis and Healthcare Expertise

• In-depth knowledge of clinic work streams and consulting approach capability

• Strong analytical mind, ability to synthesize, and decision-making skills

• Excellent complex problem-solving ability

Qualifications

Training and Pedagogy Expertise

• Ability to write clear, concise and effective training Docs

• Proficiency in technological tools for the design and delivery of virtual training

• Ability to design learning paths and evaluate knowledge transfer

Organization and Work Mode (Remote Work)

• Strong autonomy, personal discipline, and ability to work without direct supervision

• Proficiency in virtual collaboration and remote project management tools (e.g., Google Meet, Webex)

• Ability to manage changing priorities with great attention to detail

• Excellent time management and adherence to deadlines in a decentralized environment

Tools and Training

• Advanced proficiency in office and modeling tools (creation of work stream diagrams, technical Docs)

• University degree in a related field or equivalent experience

• Knowledge of Salesforce, Inspire planner, Google Suite and other platforms

Great-to-haves

• Experience in nursing, healthcare management or project management

• Certification or concrete experience in instructional design

• Experience with healthcare software applications and use of a certified EMR

Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.