Business Analyst

Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and websites that help our clients achieve their business goals.

Why This Role Excites You
Work on a complex product with real business impact.
Be a key link between the client, designers, developers, and project management.
Directly influence business logic, requirements, and product decisions.

Key Responsibilities
Conduct interviews and workshops with stakeholders to identify and clarify business needs.
Analyze and document business processes, rules, roles, permissions, statuses, and edge cases.
Create user stories, use cases, user flows, and acceptance criteria.
Build process diagrams using BPMN, flowcharts, and state diagrams.
Create low-fidelity wireframes and work with Figma designs.
Manage change requests and assess their impact on scope, timelines, and budget together with the PM.
Clarify requirements and business logic for designers and developers throughout the development process.
Validate implemented functionality against documented requirements and participate in acceptance testing.

What We're Looking For
Experience as a Business Analyst in software development, preferably with B2B products such as ERP, CRM, LMS, or SaaS.
Strong requirements analysis and documentation skills.
Practical experience with user stories, use cases, and acceptance criteria.
Experience with BPMN/UML, Miro or similar tools, Figma, and ClickUp.
Understanding of web development basics: frontend/backend, APIs, roles and permissions, and basic data structures.
Strong communication and stakeholder management skills.
Ukrainian: fluent, both written and spoken.
English: Intermediate (B1) or higher.

Nice to Have
Experience in EdTech or LMS products.
Experience with ERP/CRM systems.
Understanding of multi-tenancy, roles, permissions, and feature configuration.
Experience with UX analysis or Customer Journey Mapping.

Why Join Us
Real impact on product decisions and business logic.
Direct communication with the client, team, and management.
Remote, office in Lviv, or hybrid format.
Full-time or part-time cooperation.