Business Analyst Intern
Summary
Business Analyst internship supporting an in-house ERP system: gathering and documenting requirements, writing user stories, flowcharts and wireframes, managing JIRA tasks and sprints, coordinating stakeholders, and validating features via UAT. Core tools: Excel, Word, JIRA, Confluence, Draw.io.
OPPORTUNITIES TO LEARN
• Requirement Gathering: Work with managers, employees, and end-users across departments to gather, clarify, and document business needs and functional requirements.
• Process & Documentation: Prepare clear requirement documents, user stories, flowcharts, and wireframes using tools such as Excel, Word, Confluence, and Draw.io to represent processes and system designs.
• Agile Delivery Support: Manage and update tasks in JIRA, support sprint planning and backlog grooming, track progress, and help ensure smooth collaboration between developers and stakeholders.
• Stakeholder Coordination: Liaise with cross-functional teams, participate in daily stand-ups, and help identify and resolve blockers to ensure timely delivery.
• Testing & Validation: Support user acceptance testing (UAT) by validating that developed features align with documented requirements.
• Continuous Improvement: Flag process gaps and suggest practical improvements as the ERP system evolves.
MUST-HAVE SKILLS
• Strong communication and analytical thinking, with the ability to break down problems and ask the right questions.
• Working knowledge of documentation tools comfortable with Excel and Word, with exposure to JIRA, Confluence, or similar platforms.
• A proactive learner with an ownership mindset – willing to pick up new skills quickly and work independently when required.
GOOD TO HAVE
• Prior exposure to logistics, freight forwarding, or supply chain operations.
• Basic understanding of ERP systems or software development lifecycles.
• Familiarity with process-mapping or wireframing tools (e.g., Draw.io, Figma, Visio, Moqups).