Business Analyst - IT & SaaS Platform

Responsibilities

• Drive business outcomes by managing a product end-to-end, from problem definition through release and continuous improvement.
• Interview stakeholders and users to understand the problem space and define clear problem statements.
• Develop proposals to justify resource allocation and secure funding.
• Define success measures and set up dashboards to monitor progress.
• Identify hypotheses, develop product strategies, and define initiatives to achieve product outcomes.
• Create product roadmaps and work with the team to ensure timely achievement of goals.
• Collaborate with designers and software engineers to develop, test, and release products.
• Measure outcomes and continuously improve the product to drive results.
• Engage with and support users to drive product adoption.

Experience & Skills

• Proven track record of driving business outcomes.
• End-to-end experience working with design and engineering teams to build products.
• Strong written and verbal communication skills.
• Ability to effectively manage senior-level stakeholders.
• Ability to work independently under pressure and prioritize effectively to meet tight deadlines.
• Experience with Confluence, JIRA, and Balsamiq is a plus.
• Degree or diploma in Computer Science, Product Management, or a related field is a plus.
• Certifications such as Scrum Master, Product Owner, or Business Analysis Professional are a plus.