Business Analyst IV

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Business Analyst IV to join our Enterprise Data Warehouse (EDW) team!

The individual in this role will have the opportunity to lead the collaborative execution, management, and development of the requirements lifecycle and portions of the Business Analyst framework across the enterprise. The ideal candidate has strong analytical and communication skills, experience working with complex data environments, and the ability to understand both business processes and technical data solutions. This individual performs business analysis for higher-complexity tasks and higher-impact business process and software application modifications while guiding Business Analyst and Product Team members through best practices, requirements analysis, planning, and estimation.

What are the responsibilities and opportunities of this role?

• Collaborates in ticket intake analysis and application troubleshooting.
• Participates in work refinement and estimation processes with Product Team members.
• Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.
• Partners with product and change control teams to ensure quality deliverables that provide customer value.
• Creates and maintains documentation defined as important by the Product Team or company, including support processes, team processes, and system documentation.
• Supports noncore responsibilities as needed to ensure timely delivery of work to customers, including testing, road mapping, and directing deployment.
• Collaborates across Product Teams and the enterprise to direct requirements activities for transformational business process and software implementation initiatives of higher impact and risk.
• Applies, develops, and implements a comprehensive toolkit of advanced Business Analyst skills and techniques.
• Demonstrates Business Analyst competencies and skill sets focused on creating strategic value for new and future applications.
• Executes Business Analyst best practices as defined in the requirements lifecycle with minimal guidance from management.
• Applies in-depth expertise to troubleshoot root causes and resolve core problems across the enterprise that affect a wide range of business processes and applications.
• Identifies and develops opportunities to improve processes and best practices across Product Teams and directs teams and leadership in implementing process improvements.
• Plans, designs, researches, and analyzes strategic business plans, correlates results to identify patterns, and proposes solutions across Product Teams.
• Develops metrics and related reporting tools to improve Business Analyst performance against standards.
• Mentors and shares knowledge with other team members.
• Identifies and leads opportunities to improve or add value to enterprise-level business processes and applications using business cases, metrics, process improvement methodologies, and project management practices to drive change.
• Directs the evolution of team-level development best practices, standards, and policies while considering implications for work activities.
• Mobilizes action to resolve problems and improve processes at the Product Team and cross-team levels.
• Utilizes specialized knowledge, experience, and creative resources to identify a wide range of solutions and draw out solutions from Product Team members.
• Guides teams in evaluating the advantages and disadvantages of proposed solutions.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned.