Business Analyst (IVR)

Job Title: Business Analyst (IVR) Location: Charlotte, NC (5 days onsite) Duration: long term Role Overview: We are seeking a skilled Business Analyst contractor to join our Virtual Channels team. The ideal candidate will have a background in Customer Experience (CX) Design for Voice/Chat Applications OR expertise in Artificial Intelligence (AI), Natural Language Understanding (NLU), and Natural Language Processing (NLP). This role involves technical and functional analysis and design to improv…