Business Analyst - Loan Collections & Recovery - NBFC

Role : Business Analyst - Loan Collections & Recovery (NBFC)

Location : Gurgaon/Delhi

Required Skills & Role :

- 5 - 8 years of strong experience in Collections / Recovery lifecycle in NBFC/banking domain.

- Understanding of loan collections, customer repayment journeys, and agency management processes.

- Experience in requirement gathering and stakeholder management.

- Prepare BRD/FRD, user stories, process flows, and functional specifications.

- Good understanding of APIs, web applications, and enterprise system integrations.

- Work with development teams on requirement clarification and solution design.

- Coordinate UAT and business validation activities.

- Strong communication and analytical skills.

- Exposure to Agile/Scrum methodology.

- Experience on collections platforms such as INDUS, Credgenics, CreditNirvana, FICO, LeadSquared, Experian, or similar collection systems.