Business Analyst - LOS Mortgage Technology
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Summary
Business Analyst at Verus Mortgage Capital acting as the bridge between mortgage operations, business stakeholders, and technology teams — leading discovery, building business cases, and delivering automation and AI-driven improvements across the non-Agency loan origination lifecycle, including a new loan acquisition platform. Core focus areas: ServiceNow, AI/LLM automation, workflow mapping, and
The Business Analyst will serve as the bridge between business stakeholders, mortgage operations teams, and technology partners to identify, evaluate, and implement technology and AI-driven solutions that improve efficiency, accuracy, scalability, and the overall experience across the non-Agency mortgage lifecycle within the Loan Origination Systems.
This role is responsible for leading discovery with business teams to understand desired outcomes, evaluate current processes, and identify opportunities to simplify workflows, automate or eliminate manual activities, and leverage AI and emerging technologies where appropriate. Initial initiatives may include supporting the development of a loan acquisition platform, as well as technology and AI solutions supporting new mortgage products and programs. The ideal candidate possesses strong business analysis expertise, mortgage industry knowledge, and a forward-thinking approach to using technology, automation, and AI to solve business challenges.
Strategy & Opportunity Identification
- Partner with business leaders and technology teams to identify opportunities to improve, simplify, automate, or eliminate manual processes across the mortgage lifecycle within the Loan Origination Systems.
- Lead discovery discussions focused on business goals and desired outcomes rather than simply documenting existing processes.
- Evaluate opportunities to leverage ServiceNow, AI, automation, and other products and emerging technologies to solve business challenges.
- Assess current-state processes and recommend scalable, technology-driven solutions that improve efficiency, accuracy, and the user experience.
- Develop business cases and help evaluate the potential value, feasibility, and impact of proposed technology initiatives.
- Bachelor's degree in Business, Finance, Information Systems, Data Analytics, Computer Science, or related field required.
- 5+ years of experience as a Business Analyst, Project Analyst, Product Analyst, Systems Analyst, or related role.
- 3+ years of mortgage industry experience required, preferably within non-Agency, Non-QM, Jumbo, Correspondent, Wholesale, or Capital Markets environments.
- Experience leading or supporting technology implementation projects.
- Experience working with workflow automation, AI, machine learning, large language models, or intelligent process automation preferred.
- Strong understanding of mortgage origination, underwriting, loan operations, secondary marketing, or capital markets functions.
- Experience with Agile, Scrum, or hybrid project management methodologies preferred.
- Proficiency with business analysis tools, workflow mapping, and documentation platforms.
Key Competencies:
- Loan Origination Process Analysis: Evaluates loan origination and acquisition workflows, identifies process gaps and inefficiencies, and recommends scalable technology solutions that improve speed, accuracy, and operational efficiency.
- Business Analysis & Discovery: Partners with mortgage operations and business teams to understand goals, uncover pain points, and translate business needs into clear requirements for loan origination system enhancements.
- Mortgage Product & Program Knowledge: Understands mortgage products, lending guidelines, and operational requirements and evaluates how new or changing programs impact loan origination processes, workflows, and technology.
- AI & Automation Acumen: Identifies practical opportunities to leverage AI and automation to streamline loan origination processes, reduce manual work, improve accuracy, and support better decision-making.
- Requirements & Solution Design: Translates mortgage business requirements, product guidelines, and operational needs into user stories, workflows, functional requirements, and scalable technology solutions.
- Strategic Problem Solving: Looks beyond existing processes to identify better ways to support loan acquisition and origination, balancing business objectives, technology capabilities, and operational requirements.
- Project & Stakeholder Management: Builds strong partnerships across mortgage operations, product, technology, and leadership teams to prioritize initiatives and drive system enhancements from discovery through implementation.
- Change Management & Adoption: Supports testing, implementation, training, and adoption of loan origination system enhancements and new technology-enabled processes.
How This Role Demonstrates Our Values:
- Integrity: Ensures loan origination system enhancements, automation, and AI solutions align with lending guidelines, regulatory requirements, and responsible business practices.
- Collaboration: Partners across mortgage operations, product, technology, and leadership teams to understand business needs and deliver solutions that improve the loan origination process.
- Excellence: Drives continuous improvement by developing thoughtful, scalable solutions that increase efficiency, accuracy, and effectiveness across loan acquisition and origination.
- Critical Curiosity: Challenges existing processes, asks the right questions, and explores technology, AI, and automation to identify better ways to support mortgage products, programs, and operations.
- Competitive compensation package, including base salary and performance-based bonus opportunities
- 401(k) plan with 100% company match up to 4%
- Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
- Generous paid time off: 20 days PTO, company holidays, and sick time
- Paid parental leave
- Company-paid life insurance and disability coverage
- Employee Assistance Program (EAP): mental health, financial, and wellness support
- Professional development: tuition reimbursement and growth opportunities
- Commuter and transit benefits
Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.
Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.
All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.
Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.