Business Analyst

We are looking for a strong Senior Business Analyst / System Analyst who can structure complex business processes, translate operational and product needs into clear requirements for the development team, and act as a key link between business, product, and engineering.
This role is for someone who can deeply understand processes, identify dependencies between system modules, quickly navigate complex scenarios, and turn them into a logical, clear, and implementable structure.
Product: a ticketing / event-tech platform for the European market within the e-commerce domain, with multiple integrations, operational scenarios, automations, and AI-driven processes.
Requirements
5+ years of experience in IT as a Business Analyst / System Analyst / Product Owner
Experience with complex systems, multi-module products, or enterprise solutions
Experience with e-commerce products, marketplaces, transactional platforms, or products with multiple user and operational scenarios
Understanding of e-commerce processes: user journey, checkout, orders, payments, refunds, availability / inventory, notifications, customer support flows
Experience analyzing and documenting interactions between modules, services, APIs, and external integrations
Understanding of SDLC and Agile / Scrum / Kanban principles
Ability to quickly structure large volumes of unstructured information
Experience documenting business processes, user flows, use cases, system logic, and interaction scenarios
Experience creating documentation: BRD, SRS, User Stories, Use Cases, BPMN, workflow diagrams
Ability to translate business requests into clear development tasks
Experience with Confluence, Jira, Miro, Draw.io, Figma, or similar tools
Experience with AI tools or AI-driven processes for analysis, information structuring, documentation automation, or workflow optimization
Systems thinking, strong self-organization, ownership, and communication skills
Nice to Have
Experience in ticketing / event-tech / event management / entertainment / booking systems
Experience with products for the European market
Experience in fintech, SaaS, or enterprise products
Experience as an Operational BA or Enterprise Systems Analyst
Experience launching new products, modules, or internal transformation projects
Experience with high-load operational products or systems with a large number of transactions and integrations
Understanding of payment flows, fraud checks, invoices, reporting, or customer support automation
Hands-on experience with LLM tools, chatbots, scoring systems, or internal AI tools
Responsibilities
Analyze, structure, and document business requirements and processes
Identify weak points in current processes and suggest improvements
Prepare technical specifications, user stories, workflow diagrams, BPMN, and other project documentation
Describe system logic, module interactions, services, and integrations
Decompose complex business tasks into clear stages for the development team
Collaborate with product, operations, and engineering teams
Participate in designing new features, modules, automations, and AI-driven solutions
Maintain and develop the product knowledge base
Prepare diagrams, mockups, flows, and user scenario descriptions
Participate in discovery phases for new products and internal transformation projects
Ensure consistency between business needs and technical implementation
Working Conditions
Remote work format
Paid vacation and sick leave
Minimal bureaucracy and fast decision-making
Direct collaboration with the product and key decision makers
Opportunity to influence process architecture and product development
Result-oriented and growth-focused team
Competitive salary
Work in a Ukrainian product company actively scaling in the European market