Business Analyst - Marketing Systems and Operations
About the role
As our Marketing Systems & Operations Analyst, you'll connect our marketing team, technology team and external partners to deliver fit-for-purpose systems and streamlined processes. You'll identify operational pain points, translate business needs into practical solutions and support the implementation and adoption of Martech platforms. In addition to supporting the team's operations, you'll also improve process documentation, support reporting, guide procurement activities and build capability across the team through training and knowledge sharing.
Key responsibilities
Identify operational pain points and translate business needs into practical solutions
Support the implementation and adoption of Martech platforms
Improve process documentation and support reporting
Guide procurement activities
Build capability across the team through training and knowledge sharing
Develop process maps, procedures and operational documentation
Support system implementation, adoption and user training
Work with marketing team, technology team and external partners
About you
4+ years' experience in marketing operations, systems analysis or business process improvement
Strong CRM, Martech and marketing workflow expertise
Demonstrated ability to work independently, take ownership of outcomes and proactively drive initiatives from concept through to implementation
Proven ability to translate business needs into clear system and process requirements
Strong analytical and problem-solving skills, with a continuous improvement mindset
Excellent stakeholder management and communication skills across technical teams, business users and vendors
Strong digital capability and confidence applying technology to improve business outcomes
Experience supporting system implementation, adoption and user training
Experience with procurement, tenders and vendor management
Exposure to project management platforms and CRM administration
A tertiary qualification in business, commerce, information technology or a related field
About us
Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.
Benefits
Access flexible working arrangements, with up to 2 days working from home per week
Make an impact by improving marketing systems and processes
Broaden your expertise across Martech, operations and stakeholder engagement
Development opportunities and training to support your growth
Paid parental leave for both parents and support with transition back to work
Social calendar with virtual and face-to-face events
Free gym membership near the office
Discounted private health benefits
All inclusive working from home kits
Reward and recognition program
Wellness program
Additional leave purchase